Description Share this job

• As a support Engineer, you would be responsible for maintenance, support, and operations of the Leena AI software application.
• Troubleshoot errors and application issues via periodic testing, help desk tickets, and other methods.
• Work with the various business departments to understand the clients' configurations and resolving issues that may arise.
• Provides answers to customer / internal team inquiries concerning to any application related issues.
• Responsible for the creation of software operations and support related documentation.

Requirements

• 4+ years of Product support experience
• Strong knowledge in writing complex SQL and NoSQL (MongoDB) queries
• Advanced ability to research, analyse and recommend improvements to the organization’s use of the software applications.
• Advanced skill in creating and maintaining technical documentation.
• Sound knowledge of APIs/webservices and tools like Postman, excel, etc.
• Excellent communication skills; verbal, non-verbal and written; and ability to communication on all levels of the organization.

Description

• 5 days working with flexible working hours.
• Remote/Hybrid work model
• Health insurance
• Work Life Balance
• One time office setup pay.